Employee Benefits
Our most valuable resource is our people, which is why we pride ourselves on offering tools and benefits to support your well-being.
SupportLinc
SupportLinc is a no-cost resource (separate from your health plan) that helps you cope with life’s challenges. The program provides confidential services for a wide array of personal and work-related concerns, including anxiety, depression, family counseling and work-life balance, and many more.
Resources include:
- Short-term counseling
Access up to five no-cost in-person or virtual (video) counseling sessions to resolve emotional concerns such as stress, anxiety, depression, burnout or substance use. - Critical incident assistance
Tips, videos, guided exercises and more to help when you’re dealing with grief, violence, or natural disasters. - Mindstream
A fitness studio for your mind includes engaging sessions to help you improve your life skills and emotional health.
Take time to explore all these free resources, so when a crisis comes you’ll be able to find the tools you need to cope.
Overview Video
This brief video walks through the plethora of no-cost resources available to you.
- Reach a licensed clinician by phone 24/7/365 when you call for assistance, 888-881-5462.
- Explore SupportLinc today at https://www.supportlinc.com using group code: cretex
- You can also download the eConnect® Mobile app for convenient access.
HealthPartners
HealthPartners is our provider for medical and dental insurance, as well as our Flexible Spending Account (FSA). To contact HealthPartners, visit their website at www.HealthPartners.com/Cretex or call one of the numbers listed below.
- Member Services (including Nurse Navigator and Pharmacy Navigators): 800-883-2177
- Behavioral Health Navigators: 888-638-8787
- CareLine service nurse line (available 24/7): 800-551-0859
- BabyLine phone service (24/7): 800-845-9297
- Personal nurse support (healthpartners.com/nursesupport): 800-871-9243
Coming January 1, 2025: Hinge Health
Hinge Health is a digital program for exercise therapy without leaving home. There are no copays and no office visits. Reduce your back and joint pain in just 15 minutes a day – at no cost to you! Your Hinge Health benefit is 100% covered for members 18 and older who are enrolled in our medical plan. Join Hinge Health to:
- Overcome pain or limited movement
- Recover from a recent or past injury
- Keep your joints healthy and pain free
Enroll today by calling 855-902-2777 or at https://www.hingehealth.com/for-individuals.
Principal
Principal has a variety of free tools and resources available to assist you with your retirement goals including:
- Personalized one on one meetings to discuss your personal retirement goals. Visit www.principal.com/phone1on1
- My Virtual Coach
- Retirement Wellness Score to help you determine if you are on track or retirement
- Principal Milestones to help you in over 35 areas including online will preparation, student loan management, and long-term care insurance
Contact Center: 800-547-7754
- Retirement Specialists available Monday-Friday, 7:00am to 9:00pm CT
- Voice Response System is available 24/7
Lincoln Financial
Lincoln Financial is our provider for our Employee Assistance Program (EAP), long-term disability, life and AD&D insurance, critical illness and accident insurance. Visit the Lincoln website www.lfg.com for more information.
For EAP tools and resources visit www.guidanceresources.com, download the GuidanceNow mobile app, or call 888-628-4824. First-time users please contact human resources for login information.
- Face-to-face sessions
- Online resources
- Unlimited 24/7 access
For leave of absence, disability, accident and leave of absence claims, visit lincolnfinancial.com or call 844-243-1708.
For accident and critical illness claims, complete a claim form from the Cretex Medical HR Laserfiche Home Page or you can access the ADP Form Library:
- Login to ADP
- Select Benefits
- View Forms and Documents
- Scroll down to the Lincoln Resources section for benefit summary and claim forms.
Please see your human resources representative for more information and to obtain login credentials for first-time users.
EyeMed
EyeMed is our provider for vision insurance. To contact EyeMed, visit their website at www.eyemed.com or call 866-804-0982. The EyeMed FAQ also covers several topics, including finding a provider, ID cards, and coverage.
Optum
Optum Bank is our administrator for Health Savings Accounts (HSA). Visit the Optum website at www.optumbank.com or call 866-804-0982 for more information.
Wishbone
Wishbone is our provider for pet insurance, and is accepted at any vet in the U.S., including emergency hospitals. Their simple online claims process means you get your money back fast, whether it’s for routine care or an accident. Available plans include Accident & Illness and Wellness Coverage.
